Wellness Institute Cancellation Policies

Membership

To cancel a membership, a member must complete a Membership Cancellation form at the front desk or email the request to finance@wellnessinstitute.ca a minimum of three days prior to the beginning of the following month. Cancellations will be accepted when the signed form has been submitted or confirmation email has been received. Any outstanding fees must be paid prior to closing a membership account. Cancellations are effective on the last day of each month. Members who cancel and later rejoin must pay the enrollment fee. Ask about our status freeze option as an alternative to cancelling if you will be unable to attend for one to six months in the calendar year.

Program Registration

Should you need to cancel your enrollment in a program, please contact our front desk at 204-632-3900. Refunds for program fees will be issued only for cancellations received up to one week prior to the program start date and are subject to a $25 administration fee.

(Chronic Disease Self-Management Programs may have different cancellation policies due to funding and/or subsidy arrangements. Please contact the program coordinator for details.)

Risk Screenings and Assessments

These may include appointments for: Personal Wellness Plans, Cardiometabolic Risk Assessments, Stress Tests, Physiotherapy Assessments and InBody Body Composition Analysis.

Should you need to change or cancel your appointment, please call our front desk at 204-632-3900. We ask that you provide as much notice as possible so that others can make use of the cancelled appointment.

Massage Therapy

Should you need to change or cancel your appointment, please call our front desk at 204-632-3900. We ask that you provide as much notice as possible so that others can make use of the cancelled appointment. Cancellations made less than 24 hours before the scheduled appointment are subject to a $25 cancellation fee.

Kids’ Corner Babysitting

Should you need to change or cancel your appointment, please call 204-632-3913 and notify us 24 hours in advance so that the spot can be made available for another child.  If you are more than 15 minutes late, you will forfeit  your reservation. There is a minimum 1-hour charge for a reservation that has not been cancelled by the parent or guardian.

Personal Training/Private Pilates Training

Should you need to change or cancel your appointment, please contact your personal trainer directly by phone or email. We ask that you provide as much notice as possible so that others can make use of the cancelled appointment. We reserve the right to charge the full appointment fee for missed appointments and cancellations made less than 24 hours before the scheduled appointment.

Rehabilitation & Sports Injury Clinic

Clinic policies include appointments for physiotherapy, chiropractic care, athletic therapy and foot care.

Should you need to change or cancel your appointment, please call the clinic desk at 204-632-3910. Cancellations made less than 24 hours before the scheduled appointment are subject to a $25 cancellation fee.

Nutrition Counselling/Weight Loss Coaching

Should you need to change or cancel your appointment, please call the clinic desk at 204-632-3910. Cancellations made less than 24 hours before the scheduled appointment are subject to a $25 cancellation fee.

Missed appointments without sufficient notice mean others cannot make use of the appointment time. After three no-show appointments, a penalty fee will be enforced.

Psychology

Should you need to change or cancel your appointment, please call 204-632-3910. The full appointment fee will be charged for missed appointments and cancellations made less than 48 hours before the scheduled appointment.