Frequently Asked Questions
Thank you for your interest in the Wellness Institute Clinic. Please see answers to some frequently asked questions below. If you have other questions, you can contact us at 204-632-3910 or clinic@wellnessinstitute.ca.
Q. Does the clinic offer direct billing?
Yes, the Wellness Institute Clinic offers direct billing* to the following providers:
- Manitoba Blue Cross
- Canada Life
- Manulife
- SunLife
- Greenshield
- MPI
- WCB
*No direct billing for massage therapy
Q. What hours is the clinic open?
Appointment start times are available for most clinic services Monday to Thursday from 7:30 am to 7:00 pm and Fridays from 7:30 am to 4:00 pm.
If you are booking a massage therapy appointment, spots with our registered therapists can be found and booked online using our Online Services, or you can call 204-632-3900 to find an available time.
Q. Do I need to have an assessment before my first appointment?
Your initial assessment appointment includes both an assessment, plus an initial treatment. It's important to do an assessment to understand your mobility, pain, and any issues affecting your recovery so our professionals can develop an effective and safe care plan, but you will not have to wait for a second appointment to start treatment.
Q. Do I have to pay for parking when visiting the clinic?
No. Designated spots are available free in the Seven Oaks Hospital visitor lot for guests with an appointment. When you arrive for your appointment, please look for the designated spots near our main entrance and sign the parking register at the clinic reception desk.
Q. Do I need a referral to visit the clinic?
No. Personal appointments at the clinic do not require a referral and are open to all adults in the community.
Check with your private insurance provider to see if a referral is required for your coverage. Select programs, including Cardiac Rehabilitation and Pulmonary Rehabilitation, do start with a referral from your healthcare provider to ensure they are appropriate for your condition and stage of recovery.
Q. Do you offer virtual appointments?
Yes. Virtual appointments are available for mental health, nutrition, weight loss, and physiotherapy. Details on how to connect will be provided when you book.